I Didn’t Get Meat – I Got Great Customer Service Instead

The windshield company my insurance agent uses met me at my 1 pm client meeting in Scottsdale, on time, as promised. The technician was waiting in the parking lot ready to install my windshield when I arrived.

I left the car doors open and Lead Technician, Adrian Vonville, did his work while I went into my client meeting.

After about 45-minute I came out to check on the progress. The windshield was installed and the small glass fragments that littered my front seat and dashboard was all cleaned up.

In Arizona, some glass companies offer a package of steaks for letting them install a windshield. I kiddingly asked Adrian if I got the meat too.

He laughed and said, “It’s a trade off. We decided to give good service that fit the customers schedule and need instead.”

After a stressful day like yesterday, I’ll take service and sizzle over steaks anytime.

Thank you Adrian Vonville, Universal Auto Glass, Glendale, AZ. You did a great job that fit my schedule and need exactly as promised.